Practice Annual Report 2014-15
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Practice Annual Report 2013-14
2013/14 Patient Survey Action Plan
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Practice Annual Report 2012-13
Practice Action Plan in response to Patient Survey 2012
|Promote the availability of on-line services for the booking of appointments and ordering of repeat prescriptions on the new EMIS clinical system to reduce pressure on telephone lines.
|Review telephone system and appointment access criteria.
|Monitor DNAs (Did Not Attends) and consider with the PPG options for further publicising the problems they cause.
|To consider re-routing the queue for the reception counter to enable patients to wait in the building rather than to queue through the entrance doors at peak times.
|Continue to promote the Health Awareness Room for routine self-checking of blood pressure, weight & height, and promotion of topical self-care information leaflets.
|Publicise the practice website together with the PPG as a source of information to patients.
|Pilot a new model for the phlebotomy service to improve patient experience.
|Achieve GP Training practice status over the next year.
April to June 2013
July to September 2013
October to December 2013
January to March 2014
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