Archived PPG Documents

Practice Annual Report 2014-15

CLICK HERE TO DOWNLOAD THE FULL REPORT 2014/15 (.docx)

Practice Annual Report 2013-14

2013/14 Patient Survey Action Plan

CLICK HERE TO DOWNLOAD THE FULL REPORT INCLUDING ACTION PLAN 2013/14 (.doc)

Practice Annual Report 2012-13

Practice Action Plan in response to Patient Survey 2012

Action Quarter
• Promote the availability of on-line services for the booking of appointments and ordering of repeat prescriptions on the new EMIS clinical system to reduce pressure on telephone lines. 1
• Review telephone system and appointment access criteria. 3-4
• Monitor DNAs (Did Not Attends) and consider with the PPG options for further publicising the problems they cause. 1-2
• To consider re-routing the queue for the reception counter to enable patients to wait in the building rather than to queue through the entrance doors at peak times. 1
• Continue to promote the Health Awareness Room for routine self-checking of blood pressure, weight & height, and promotion of topical self-care information leaflets. 1-4
• Publicise the practice website together with the PPG as a source of information to patients. 2
• Pilot a new model for the phlebotomy service to improve patient experience. 1-2
• Achieve GP Training practice status over the next year. 4

Quarters:

April to June 2013

July to September 2013

October to December 2013

January to March 2014

CLICK HERE TO DOWNLOAD THE FULL REPORT 2012/13 (.doc)

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