Practice Annual Report 2014-15
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Practice Annual Report 2013-14
2013/14 Patient Survey Action Plan
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Practice Annual Report 2012-13
Practice Action Plan in response to Patient Survey 2012
|• Promote the availability of on-line services for the booking of appointments and ordering of repeat prescriptions on the new EMIS clinical system to reduce pressure on telephone lines.
|• Review telephone system and appointment access criteria.
|• Monitor DNAs (Did Not Attends) and consider with the PPG options for further publicising the problems they cause.
|• To consider re-routing the queue for the reception counter to enable patients to wait in the building rather than to queue through the entrance doors at peak times.
|• Continue to promote the Health Awareness Room for routine self-checking of blood pressure, weight & height, and promotion of topical self-care information leaflets.
|• Publicise the practice website together with the PPG as a source of information to patients.
|• Pilot a new model for the phlebotomy service to improve patient experience.
|• Achieve GP Training practice status over the next year.
April to June 2013
July to September 2013
October to December 2013
January to March 2014
CLICK HERE TO DOWNLOAD THE FULL REPORT 2012/13 (.doc)